Refund Policy

Our Commitment to Customer Satisfaction

At ABEC, we are committed to providing quality electrical services and ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued and our procedures for handling service-related concerns.

Service Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with our services, please contact us within 7 days of service completion. We will:

• Review your concerns thoroughly
• Return to inspect the work at no additional charge
• Correct any defects or issues at no cost (if caused by our workmanship)
• Discuss appropriate solutions or compensation

Deposits and Advance Payments

Deposit Refunds

For projects requiring a deposit:

• Deposits are refundable if work has not yet commenced
• Cancellation requests must be made in writing
• Refunds will be processed within 10 business days
• A 10% administrative fee may be deducted for cancellations after materials have been ordered

Non-Refundable Situations

Deposits are non-refundable when:

• Work has already begun
• Custom materials have been ordered or fabricated
• Permits have been pulled in your name
• Subcontractors have been scheduled or paid

Completed Services

Eligible for Refund

Refunds may be issued for completed services when:

• Services were not performed as agreed upon in the estimate
• Work does not meet industry standards or local codes
• We failed to complete the work within the agreed timeframe (without valid reason)
• Services were performed incorrectly and cannot be remedied

Not Eligible for Refund

Refunds will not be issued when:

• Services were completed as described and meet code requirements
• Customer changed their mind after completion
• Issues arise from customer-supplied materials or equipment
• Problems result from customer's failure to follow post-service instructions
• Damage occurs due to customer negligence or misuse

Emergency Services

Due to the immediate nature of emergency services:

• Emergency service calls are non-refundable once a technician is dispatched
• Diagnostic fees for emergency calls are non-refundable

Diagnostic and Service Call Fees

• Diagnostic fees are typically non-refundable
• If you proceed with recommended repairs, the diagnostic fee will be applied to the total cost
• Service call fees cover the cost of sending a technician to your location

Partial Refunds

In some cases, we may offer partial refunds when:

• Only a portion of the agreed services could not be completed
• There were minor issues that affected service quality
• Delays occurred that were within our control
• Customer and company agree to a mutually satisfactory resolution

The amount of partial refunds will be determined on a case-by-case basis.

Warranty Work

Work covered under our one-year workmanship warranty:

• Will be repaired or redone at no charge
• Does not entitle customers to refunds
• Must be reported within the warranty period
• Excludes damage from external factors or misuse

How to Request a Refund

To request a refund:

1. Contact us via phone (1-833-207-3605) or email (abetterelectricalcompany@gmail.com)
2. Provide your invoice number and service details
3. Explain the reason for your refund request
4. Include any supporting photos or documentation
5. Allow us to inspect the work if necessary

We will respond to refund requests within 3 business days.

Refund Processing

Once a refund is approved:

• Refunds will be processed within 10 business days
• Refunds will be issued to the original payment method
• Credit card refunds may take 5-10 business days to appear on your statement
• Check refunds will be mailed to the address on file

Dispute Resolution

If you are unsatisfied with our refund decision:

• Request to speak with a manager or supervisor
• We will conduct a thorough review of your case
• An independent inspection may be arranged
• We aim to resolve all disputes fairly and professionally

Cancellation by ABEC

If we need to cancel your service:

• You will receive a full refund of any payments made
• We will provide as much advance notice as possible
• We will help you find alternative service providers if needed

Weather-Related Delays

For outdoor electrical work affected by weather:

• Services may be rescheduled at no penalty
• Deposits remain valid for rescheduled dates
• No refunds will be issued due to weather delays

Questions and Concerns

We value your business and want to ensure your satisfaction. If you have any questions about our refund policy or concerns about our services, please don't hesitate to contact us:

Policy Updates

We reserve the right to update this Refund Policy at any time. Any changes will be posted on our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.